Refund Policy

Everyone's skin is different, and results may vary from person to person, which is why we offer a 60-Day Money Back Guarantee. If at any point over a 60-day period from date of delivery of any first-time purchase, you decide our products are not right for you, then get in touch as you are protected by our 60-Day Money Back Guarantee.

Our 60-Day Money Back Guarantee ensures a refund on a single unit purchase of any first-time purchase. In the case of first purchases containing multiple products, a refund on additional products will only be given once the unopened items have been received and approved for restocking.

In order to be eligible for this, please read the criteria below:

  • Used the products for 60 days (if you have concerns before this, just send us an email! We are more than happy to answer your questions).
  • Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment).
  • All remaining items must be returned to AMOROSA for quality testing. Shipping costs are the responsibility of the customer and are non-refundable.

To process a refund, here’s exactly what you need to do:

  • Contact our friendly customer care team at hello@amorosaaus.com.au.
  • Once we receive your enquiry, one of our friendly support team will be in touch to confirm your return and provide you with a return address to send back the product.
  • If your request is for an eligible purchase containing bulk products, then you will need to return all unopened and unused items to the address supplied, along with a print out of your original order confirmation or a note with your name, email address and purchase order number, for identification purposes.
  • If returning stock, it is your obligation to pay the return postage, and we highly recommend you opt for tracking for delivery verification purposes, as we will not be held accountable for items not received.
  • Once we receive the items, please allow 48 hrs for our staff to process the return and issue the refund.
  • All refunds are processed via the same payment method used to make the purchase.
  • Depending on the original payment method, refunds can take up to 5-10 business days to appear on your statement.

Please note:

  • Only unopened items from bulk orders that are approved for restocking will be eligible for a refund, so please make sure they are suitably protected in transit.
  • We must receive your refund request within 60 days of the date of delivery.
  • The returned items must be received within 14 days from the date of return approval.
  • All refunds are processed excluding any shipping costs.
  • Marked sale items are not eligible for the Money Back Guarantee.
  • Money Back Guarantee claims will only be valid on the first purchase of any item. Repeat orders will not be refundable under the AMOROSA Money Back Guarantee policy.

These guidelines were created to keep you satisfied, and to provide you with greater protection and care than you will likely receive from other stores. However, these guidelines also ensure we can continue to provide a quality product to other happy customers for years to come. Returning AMOROSA products without complying with our policy will unfortunately deem your transaction non-refundable. 

Returns:

Outside of our Satisfaction Money Back Guarantee, products can be returned or exchanged within 30 days of delivery only in the following circumstances:

  • Damaged in transit
  • Incorrectly shipped
  • Faulty product

To process a refund, please contact us at hello@amorosaaus.com.au. Refunds will be processed upon receipt of the stock and managed within 72 hours. Please allow 5-10 business days for the funds to be cleared by your nominated bank. International returns may take longer depending on transit return.

What are the shipping times and cost?

We use Australia Post for all deliveries within Australia:

FREE Standard Shipping (3-10 Business Days) on all orders.

Express Shipping (1-4 Business Days) - $10 AUD

*Estimated shipping/delivery times do not include order processing times of 1-2 business days.

Can I update my order information?

Unfortunately, we cannot cancel your order or change your address once your parcel has been dispatched. We encourage you to always double-check your address before placing your order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund. A $10 fee for shipping costs will be deducted from all refunds. We will refund if you have a reaction to our product, provided you have very clear photos of before and after. If you have skin allergies, we strongly encourage you consult your GP before use or test the mask on a small patch of skin before using on the face.

Do you offer a Money Back Guarantee?

We wholeheartedly believe in our products which is why you can experience them for yourself, completely risk-free for 60 days. Not satisfied? You get your money back as you are protected by our 100% money-back guarantee.

For more information, see our Refund Policy.

I'm pregnant, can I use AMOROSA products?

How exciting! We wish you all the best with your pregnancy! Yes, our products are safe for use during pregnancy. If you have any serious concerns, we recommend discussing with your GP. However, our products do not contain any chemicals that will harm you or your baby.

How/when should I use the Abundance Clay Mask?

It's up to you! The Abundance Clay Mask is multi-functional and versatile, and there are so many ways you can use it! Some of our preferred ways are:

1. Rise and shine

Start your day right by keeping me within arm's reach on your bedside table. When the alarm clock jolts you back into reality, simply reach for me, slip on your mask, and take a few minutes to unwind while you sip your morning coffee or prep for the day ahead. My soothing and brightening formula will revitalise you, setting the tone for a fantastic day. Rinse off and greet the world feeling refreshed.

2. The overnighter

Let me work my magic while you sleep. Before you drift off, apply a thin layer of me and let my potent formula work its wonders overnight. Wake up to a radiant transformation, ready to conquer the day with confidence. Consider me your secret weapon for flawless, glowing skin every morning.

3. Much deserved me time

Treat yourself to some well-deserved self-care. Picture it: ambient music playing, low-light to set the chill mood, a glass of wine in hand, and the promise of a relaxing bubble bath or a captivating book. And there's me, ready to pamper you. Apply me evenly and then simply relax... Whether it's 10 minutes or 30, it's pure bliss. Rinse me off and let out a satisfied sigh.

4. One-on-one time

Indulge in some quality bonding time with your bestie. Nothing strengthens a friendship like a shared masking session, reminiscing about carefree days where bills and adulting are all but a distant reality. Grab your partner in crime, because you're never too old for a little pamper time—this time with laughter, snacks, and perhaps a glass of wine. Spend 10-20 minutes pampering your skin and your friendship. It's guaranteed fun!

In conclusion, you can use me as much or as little as you like! If you are just looking for something casual, use me 3-4 times per week for about 10-20 minutes :)

I have eczema/psoriasis. Is this mask suitable for me?

Yes, absolutely! The Abundance Clay Mask was carefully formulated with this in mind. We have included a superstar ingredient, Marigold, which has incredible benefits for skin conditions such as these. Marigold is very gentle, non-irritating and is a natural anti-inflammatory. This evidently works wonders for red, inflamed and sensitive skin! Our mask is A+ when it comes to the moisture department - making sure your skin is supple and hydrated. 

Where are your products manufactured?

AMOROSA products are proudly owned, manufactured and packaged right here in Australia, on Gadigal land (Sydney).

Where do I enter my discount code?

At checkout, you will see an option to enter the discount code. Enter it there and then click apply. If you have any problem finding it, please reach out to hello@amorosaaus.com.au