Privacy Policy

This Privacy Policy describes how amorosaaus.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT:

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@amorosaaus.com.au

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address. By making a purchase, you consent to receive marketing and promotional emails from AMOROSA. We may use your first name only and location to re-market information that you have recently purchased from our store. By downloading an eBook from our store, as part of the download process, we collect your email address. You agree to opt into marketing and promotional emails when you download an eBook. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Text Marketing Terms and Conditions:


We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions. By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfil their delivery. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

SECTION 2 - CONSENT 


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only and you consent to your first name and suburb being used to re-market your most recent purchase on our website.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@amorosaaus.com.au

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - PAYMENT

Your payment is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Text messaging originator opt-in data and consent will not be shared with any third parties.

LINKS 


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows store information about your session (referrer, landing page, etc).
_, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
The <website> uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact hello@amorosaaus.com.au.

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What are the shipping times and cost?

We use Australia Post for all deliveries within Australia:

FREE Standard Shipping (3-10 Business Days) on all orders.

Express Shipping (1-4 Business Days) - $10 AUD

*Estimated shipping/delivery times do not include order processing times of 1-2 business days.

Can I update my order information?

Unfortunately, we cannot cancel your order or change your address once your parcel has been dispatched. We encourage you to always double-check your address before placing your order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund. A $10 fee for shipping costs will be deducted from all refunds. We will refund if you have a reaction to our product, provided you have very clear photos of before and after. If you have skin allergies, we strongly encourage you consult your GP before use or test the mask on a small patch of skin before using on the face.

Do you offer a Money Back Guarantee?

We wholeheartedly believe in our products which is why you can experience them for yourself, completely risk-free for 60 days. Not satisfied? You get your money back as you are protected by our 100% money-back guarantee.

For more information, see our Refund Policy.

I'm pregnant, can I use AMOROSA products?

How exciting! We wish you all the best with your pregnancy! Yes, our products are safe for use during pregnancy. If you have any serious concerns, we recommend discussing with your GP. However, our products do not contain any chemicals that will harm you or your baby.

How/when should I use the Abundance Clay Mask?

It's up to you! The Abundance Clay Mask is multi-functional and versatile, and there are so many ways you can use it! Some of our preferred ways are:

1. Rise and shine

Start your day right by keeping me within arm's reach on your bedside table. When the alarm clock jolts you back into reality, simply reach for me, slip on your mask, and take a few minutes to unwind while you sip your morning coffee or prep for the day ahead. My soothing and brightening formula will revitalise you, setting the tone for a fantastic day. Rinse off and greet the world feeling refreshed.

2. The overnighter

Let me work my magic while you sleep. Before you drift off, apply a thin layer of me and let my potent formula work its wonders overnight. Wake up to a radiant transformation, ready to conquer the day with confidence. Consider me your secret weapon for flawless, glowing skin every morning.

3. Much deserved me time

Treat yourself to some well-deserved self-care. Picture it: ambient music playing, low-light to set the chill mood, a glass of wine in hand, and the promise of a relaxing bubble bath or a captivating book. And there's me, ready to pamper you. Apply me evenly and then simply relax... Whether it's 10 minutes or 30, it's pure bliss. Rinse me off and let out a satisfied sigh.

4. One-on-one time

Indulge in some quality bonding time with your bestie. Nothing strengthens a friendship like a shared masking session, reminiscing about carefree days where bills and adulting are all but a distant reality. Grab your partner in crime, because you're never too old for a little pamper time—this time with laughter, snacks, and perhaps a glass of wine. Spend 10-20 minutes pampering your skin and your friendship. It's guaranteed fun!

In conclusion, you can use me as much or as little as you like! If you are just looking for something casual, use me 3-4 times per week for about 10-20 minutes :)

I have eczema/psoriasis. Is this mask suitable for me?

Yes, absolutely! The Abundance Clay Mask was carefully formulated with this in mind. We have included a superstar ingredient, Marigold, which has incredible benefits for skin conditions such as these. Marigold is very gentle, non-irritating and is a natural anti-inflammatory. This evidently works wonders for red, inflamed and sensitive skin! Our mask is A+ when it comes to the moisture department - making sure your skin is supple and hydrated. 

Where are your products manufactured?

AMOROSA products are proudly owned, manufactured and packaged right here in Australia, on Gadigal land (Sydney).

Where do I enter my discount code?

At checkout, you will see an option to enter the discount code. Enter it there and then click apply. If you have any problem finding it, please reach out to hello@amorosaaus.com.au